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Frequently Asked Questions
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Is Friendly Finance a lender?
No. Friendly Finance is a loan matching service, not a direct lender. We help you find a suitable financial partner from our panel of lenders based on your requirements and circumstances. Once you're matched, the lender will assess your application and, if approved, provide the loan directly to you. Friendly Finance holds Australian Credit Licence (ACL) 487316 and operates under Marketplace Finance Pty Ltd (ACN 608 607 227).
Does using Friendly Finance cost me anything?
There is no cost to you for using our loan matching service. Friendly Finance provides a free, no-obligation loan search. If you are matched with a lender and choose to proceed, any fees or charges will be outlined in the loan contract between you and the lender — not Friendly Finance.
How does Friendly Finance choose which lender to match me with?
We use the information you provide in your application — including your loan amount, income, expenses, and financial situation — to match you with a lender from our panel that best fits your needs. This saves you the time and effort of submitting multiple applications to different lenders yourself.
What documents do I need to apply?
To complete your application, you'll generally need: a valid form of Australian identification (such as a driver's licence or passport), your bank account details, proof of regular income (which we can often verify through your bank statements), and your current contact details including email and mobile number. Some lenders may request additional documentation during their assessment.
Will applying affect my credit score?
When you submit an application through Friendly Finance, the lender you are matched with may perform a credit check as part of their assessment process. A credit enquiry can appear on your credit report. However, a single enquiry typically has only a minor impact on your credit score. Because Friendly Finance matches you with one suitable lender rather than submitting your details to multiple lenders, this can help minimise the number of credit enquiries on your file compared to applying with several lenders individually.
Can I apply if I have bad credit?
Yes. Friendly Finance works with a range of lenders, some of whom specialise in bad credit loans. While having a lower credit score may affect the loan amount, terms, or interest rate offered, it doesn't automatically mean you'll be declined. Each lender assesses applications on a case-by-case basis, taking into account your current income and ability to repay — not just your credit history.
Can I apply if I'm receiving Centrelink or government benefits?
Some lenders on our panel do consider applications from people receiving Centrelink or government benefits as their primary income source. Approval will depend on the lender's individual criteria and your ability to meet repayments. Keep in mind that the Australian Government recommends considering alternatives before taking out a small loan — you can call 1800 007 007 to speak with a free financial counsellor, or check if you're eligible for a Centrelink advance payment.
How do I know if my application was successful?
Once your application is submitted and matched with a lender, the lender will conduct their own assessment. You'll typically be notified of the outcome via email or phone. If approved, the lender will send you a loan contract to review and sign. Funds are often transferred within 60 minutes of signing the contract during standard banking hours, though loans over $3,000 may take longer.
What fees are involved in a short-term loan?
Fees vary by lender, but for short-term loans (up to $2,000), lenders may charge an establishment fee of up to 20% of the loan amount and a monthly fee of up to 4% of the loan amount. These are the maximum fees permitted under Australian regulations for small amount credit contracts. The exact fees will be clearly outlined in your loan contract before you sign, so you'll know the total cost upfront.
Are there any penalty fees for late payments?
Late payment policies vary between lenders. Most lenders do charge a fee if you miss a scheduled repayment. The specific fee amount and any other consequences will be detailed in your loan contract. If you think you might have difficulty making a repayment, contact your lender as soon as possible — many lenders have hardship provisions and may be able to adjust your repayment schedule.
Can I pay off my loan early?
Yes. Friendly Finance's lending partners generally allow early repayment without penalty fees. Paying off your loan ahead of schedule can reduce the total interest you pay. Check your individual loan contract for confirmation, as terms can vary between lenders.
What can I use the loan for?
Loans obtained through Friendly Finance's lending partners can be used for a variety of personal purposes, including unexpected bills, car repairs, medical expenses, moving costs, travel, or home improvements. The funds are deposited directly into your bank account, giving you flexibility in how you use them. For specific loan purposes, you may want to explore our car loans or home renovation loans options.
What's the difference between a short-term loan and a personal loan?
A short-term loan typically ranges from $200 to $2,000 and is repaid over 16 days to 12 months. A personal loan is generally for larger amounts — up to $15,000 through our panel — and is repaid over a longer period, often 13 to 24 months or more. Short-term loans tend to have higher fees relative to the loan amount but are designed for smaller, more urgent needs. Personal loans usually offer lower interest rates and are suited for larger planned expenses.
Can I take out more than one loan at a time?
This depends on the lender's policies and, more importantly, your ability to repay. Australian responsible lending laws require lenders to assess whether a loan is suitable for your financial situation. If you already have an existing loan, this will be factored into any new application. Taking on multiple debts can increase financial stress, so it's worth considering whether an additional loan is the right choice.
Is my personal information safe with Friendly Finance?
Yes. Friendly Finance uses cutting-edge encryption technology to protect your personal and financial data. Your information is only shared with the lender you are matched with for the purpose of assessing your loan application. We comply with the Australian Privacy Act and our full data handling practices are outlined in our Privacy Policy. We will never sell your personal information to third parties for marketing purposes.
What happens to my data if I'm not matched with a lender?
If we're unable to match you with a suitable lender, your data is retained in accordance with our Privacy Policy and applicable Australian laws. You can request to have your data deleted by contacting us at info@friendlyfinance.com.au or by using our unsubscribe page to opt out of future communications.
What happens if I can't make a repayment?
If you're struggling to meet a repayment, contact your lender immediately. Under Australian Consumer Credit laws, lenders are required to have a hardship process in place. This may include restructuring your repayment schedule, temporarily reducing payment amounts, or pausing repayments for a short period. Ignoring missed payments can lead to additional fees, default notices, and negative impacts on your credit score. You can also seek free help by calling the National Debt Helpline on 1800 007 007.
Can I change my repayment schedule after the loan is approved?
This depends on your lender. Some lenders allow you to adjust your repayment dates or frequency (e.g., from weekly to fortnightly) to better align with your pay cycle. Contact your lender directly to discuss any changes. Friendly Finance cannot modify loan terms once you've entered into a contract with a lender, as the agreement is directly between you and the lending partner.
How can I check my credit score?
Friendly Finance has partnered with Tippla, a free tool that helps Australians understand their credit scores and what affects them. You can sign up at no cost to view your credit score and get insights into your credit health. Understanding your score before applying for a loan can help you set realistic expectations about the products available to you.
How can I improve my credit score?
Improving your credit score takes time, but some practical steps include: paying all bills and loan repayments on time, reducing the number of credit applications you make, paying down existing debts, checking your credit report for errors and disputing any inaccuracies, and keeping old credit accounts open (as a longer credit history can help your score). Friendly Finance's blog also has articles with tips on managing your finances and improving your creditworthiness.