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Frequently Asked Questions
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What is a short term loan?
Short-term loans are loans with a principal ranging between $200 – $2000, with repayment terms between 16 days and 12 months. Repayment typically involves a direct debit from a borrower's bank account or a deduction from their pay.
How much can I borrow?
With Friendly Finance, you can borrow between $200 and $2,000. The exact amount you can borrow will depend on your individual circumstances, including your income, expenses, and current financial situation.
How long does it take to get approved?
Our application process is designed to be quick and efficient. Many applications are processed within 1 business day. Once approved, funds are typically transferred to your account within 24 hours, depending on your bank's processing times.
What are the eligibility requirements?
To be eligible for a loan with Friendly Finance, you must be at least 18 years old, an Australian resident, have a regular income deposited into your bank account, and have an active email address and mobile phone number. We'll also consider your ability to repay the loan as part of our assessment process.
How do I repay my loan?
Repayments are typically made via direct debit from your bank account on the agreed dates in your loan contract. You can also make additional payments or pay off your loan early without any penalty fees.
A
AFSL (Australian Financial Services Licence)
A licence that businesses must hold to legally provide financial product advice, deal in financial products, or operate managed investment schemes.
Amortisation
The process of gradually decreasing the amount of debt by regularly meeting repayments over time. This process can also be referred to as the depreciation of debt.
Annual Fee
A fee charged by your creditor for use of the account or service. An annual fee is associated most commonly with the use of credit cards.
APR (Annual Percentage Rate)
The interest charged on your debt, expressed as a 12-month rate. A useful metric to use when comparing long-term credit borrowing. For short-term loans, the APR will seem high, and you are advised to compare the overall cost of borrowing rather than the APR.
APRA (Australian Prudential Regulation Authority)
APRA oversees banks, insurers, and superannuation funds to ensure financial system stability.
APRA-regulated Super Fund
A super fund regulated by APRA (as opposed to an SMSF, which is regulated by the ATO).
Application Fee
The cost of submitting an application for credit. An application fee is more commonly seen for home loans and not typically charged on smaller loan amounts.
Appraisal Value
An educated estimate on the value of a property or possession. An appraisal of your assets will be done on all secured lending.
Asset
A possession or property owned by the customer that has cash value. Assets are used as collateral in secured lending. Assets usually accepted by lenders include vehicles or property.
ATO (Australian Taxation Office)
ATO handles taxes, superannuation (for individuals), and SMSFs.
Authorised User
Anyone you have approved to use your line of credit. Often with credit cards, an authorized user will have access to the credit line and/or credit card with their name on it under the same account.
B
Balance Transfer
The process of moving all or some of an outstanding balance from one credit card on to another.
Bankruptcy
A legal proceeding that excuses a person from repaying all or part of their existing debts due to being unable to meet repayments and experiencing over-indebtedness. Bankruptcy should be viewed as your last option and it will have detrimental effects on your credit score and your likelihood of being accepted for a line of credit in the future.
Beneficiary
A person who receives funds or benefits from a will, trust, insurance policy, or superannuation fund.
Borrower
The person requesting the loan and responsible for repayments.
C
Cardholder
The person issued the credit card and/or authorised users.
Cash Advance
A cash loan requested from your creditor through an ATM or use of a paycheck. Usually offered as a line of credit on credit cards that comes with a unique set of charges.
Chargeback
A transaction reversal initiated by a cardholder’s bank due to disputes or fraud.
Collateral
Asset or property used as security against a loan. The lender will take control and ownership of the collateral if the loan is not repaid.
Collections
A creditor may sell your debt book to a collections agency to recuperate a proportion of the amount owed. A collections record will remain on your credit report for a number of years.
Credit Bureaus
A company that collects information relating to the credit ratings of individuals and makes it available to lenders and credit card issuers. The main credit bureaus in Australia include; Veda Advantage, Tasmanian Collection Service, Dunn & Bradstreet and Experian.
Credit Licence
Businesses or individuals who provide consumer credit must hold an Australian Credit Licence (ACL), regulated by ASIC.
Credit Limit
The maximum amount of credit a lender extends to a borrower.
Credit Report
A record of consumer financial behaviour that is kept on an individual by a credit bureau. The credit report will include the following information; full name, age, residential address history, employment history, loan and credit behaviour history including default repayments and bankruptcy filings.
CRB (Credit Reporting Body)
Companies like Equifax or illion that collect and share consumer credit info—regulated by the Privacy Act under guidance from ASIC and OAIC.
Credit Score
A number formulated from an individual’s credit report by the credit bureau that provides a high-level evaluation of the credit risk of the borrower (whether you a likely to meet repayments). A credit score ranges from 300 -1200, with a good credit rating being 700+
D
Debt
An amount of money owed by the borrower.
Debt Consolidation
The process of combining all existing debts into one repayment plan. The process can be done individually (e.g. taking out a personal loan to consolidate your credit card debt) or through the use of a debt counsellor.
Debt Counselling
A professional service offered by licensed debt counselling agencies who negotiate new repayment terms over a longer period of time with your creditors to reduce your monthly payment amount and make your debt more manageable. A debt counselling agency can also negotiate a debt settlement with your creditor in extreme cases, meaning the amount of your debt is reduced.
Deductible Expenses
Expenses you can legally subtract from your taxable income—critical for workers, investors, and small businesses.
Default
A status of a debit account that indicates the debt has not been repaid. A loan account will go into ‘default’ if a repayment is missed.
DDO (Design and Distribution Obligations)
Laws requiring financial product issuers to define a target market and ensure products are distributed appropriately.
E
Equity
The difference between the current value of an asset (like a house) and any debts owed on it.
F
Financial Advice
Regulated under ASIC rules—can be general or personal advice and must be delivered by a licensed provider.
Finance Charge
The total cost of borrowing. The finance charge includes the interest rate and additional fees that may be applied to the account, such as an establishment fee.
Financial Product
Includes things like superannuation, insurance, shares, and managed funds—legally defined under the Corporations Act.
Fixed Rate Interest
An interest rate that is fixed in amount for the whole of the loan period.
FBT (Fringe Benefits Tax)
A tax employers pay on certain non-salary benefits provided to employees.
G
Grace Period
The period after a payment is due before penalties or interest are charged.
GST (Goods and Services Tax)
A 10% tax on most goods and services sold in Australia.
Guarantor
A person who agrees to pay a borrower's debt if the borrower defaults.
H
Hard Enquiry
A credit check that can affect your credit score—often triggered when applying for a loan.
I
Initiation Fee
A one-time fee charged by a lender for creating your loan account when you are approved for credit. Short-term lenders, personal lenders and credit card issuers may charge initiation fees.
Instalment Account
A loan where the borrower makes the same repayment each month. A personal loan or a car loan can be considered an instalment account.
Interest Rate
A proportion of the loan that is charged as interest to the borrower for use of the credit. The interest rate is usually shown as an annual percentage.
Introductory Rate
A low-interest rate offered for a short period of time by a credit card provider to attract new users.
Insurance
A contract represented by a policy in which an individual or entity receives financial protection or reimbursement against losses from an insurer. The most common forms of insurance policies are vehicle, health, homeowners and life.
Indemnity
A form of compensation for loss or damages. Indemnity in the legal sense is also commonly referred to as an exemption from liability or damages. The concept is based on a contractual agreement made between two parties.
L
Late Payment
The failure to make a repayment on a line of credit by the agreed time. A late payment can have detrimental effects on your credit score.
Lender
The financial institution that provides the loan to the borrower. Lenders are regulated by the Australian Securities & Investments Commission.
M
Minimum Payment
The minimum amount due each month on an outstanding credit card balance.
Monthly Service Fee
A monthly fee charged by a creditor provider for managing your credit account. Lenders and credit card issuers can charge monthly service fees.
N
Negative Gearing
A strategy where the costs of an investment (usually property) exceed the income it generates, creating a tax-deductible loss.
Net Income
Earnings after all taxes and deductions (aka take-home pay).
NSF (Non-Sufficient Funds)
When a bank account doesn't have enough money to cover a transaction or withdrawal.
O
Offset Account
A savings or transaction account linked to your home loan. The balance offsets your loan principal, reducing interest charged.
Opt-Out
An individual can choose to stop receiving pre-approved financial marketing offers and news by ‘opting out’
Over-Limit Fee
A fee charged by credit card issuers when the cardholder exceeds the agreed credit limit on the card. The over-limit fee will be agreed prior to issuing the card and is usually charged every billing cycle until the credit amount no longer exceeds the credit limit.
Overdraft
An overdraft occurs when money is withdrawn from a bank account and the available balance goes below zero.
Outstanding Balance
The amount still owed on a loan or credit card.
P
Payday Loan
A small, short-term loan with high fees or interest, typically due on your next payday.
PAYG (Pay As You Go)
A system where employers withhold tax from employee wages throughout the year.
Personal Loan
A lump-sum loan repaid in fixed instalments, used for personal expenses.
Prepayment Fee
A fee charged by a lender when a borrower repays the loan prior to the end of the agreed term. Not all lenders will charge a prepayment fee.
Principal
The original sum of money borrowed or still owed on a loan, separate from interest.
PDS (Product Disclosure Statement)
A document that financial service providers must give you when offering a financial product; outlines key features, fees, and risks.
Prudential Regulation
Rules that require financial institutions to hold enough capital to remain solvent during economic stress.
Q
Quote
An estimate of the cost of a financial product or service, such as insurance or a loan.
R
RBA Cash Rate
Set by the Reserve Bank of Australia, but APRA-regulated banks respond by adjusting lending rates.
Refinancing
Taking out a new loan to replace an existing one, often to get a better interest rate.
Redraw Facility
A home loan feature that allows you to access extra repayments you've made.
Repayment Holiday
A period during which a borrower is allowed to pause repayments, usually due to hardship.
Repossession
When a secured loan is overdue, the lender may take possession of the asset(s) used as collateral against the loan to recoup the debt amount.
Responsible Lending Obligations
Legal duties placed on lenders to ensure loans are suitable for the borrower, overseen by ASIC.
Rewards Card
A credit card that rewards spending on the card with points. The points will accumulate with spending and can be used to claim rewards, air miles or cash back. Reward cards are usually approved to consumers with a good credit score.
S
Secured Credit Card
A credit card that requires the cardholder to provide collateral on the credit card, usually a cash deposit equal to the line of credit. Secured credit cards are helpful for consumers with poor credit scores that want to rebuild their credit.
Secured Debt
A line of credit that requires the borrower to provide collateral as security for the creditor. The collateral is usually seized if the borrower fails to repay the loan.
SMSF (Self-Managed Super Fund)
A type of super fund managed by individuals rather than APRA; regulated by the ATO.
Settlement
An agreement made with the creditor to repay a debt for less than the amount owed. A settlement will show on a credit report and is only a good option when experiencing over-indebtedness and payments are significantly overdue.
Stamp Duty
A government tax on certain transactions, like property purchases or car registrations.
Superannuation
Mandatory retirement savings contributed to by employers and sometimes employees.
T
TMD (Target Market Determination)
A legal requirement outlining who a financial product is appropriate for.
TFN (Tax File Number)
A unique identifier issued by the ATO for tax purposes.
Tax Offset
A reduction in the amount of tax payable, commonly used in discussions around low-income or senior offsets.
Term Deposit
A savings product where money is locked away for a set period at a fixed interest rate.
Transaction Account
An everyday account used for deposits and withdrawals, typically via EFTPOS or ATM.
U
Unsecured Debt
A loan where the lender does not take collateral against the amount borrowed. An unsecured debt will usually have higher interest rates to mitigate the risk of lending for the creditor.
Utility Bill
Bills for essential services such as electricity, water, or gas—sometimes used in ID checks or credit assessments.
V
Variable Interest Rate
An interest rate that can change over time, affecting your repayment amounts.
Visa
A global payments network—relevant for comparing credit card options (Visa vs Mastercard).
W
Waiver
A voluntary surrender of a right, claim, or privilege—common in insurance or loan fees.
Withdrawal Limit
The maximum amount you can withdraw from an account in a set time period.
Y
Yield
The earnings from an investment, typically expressed as a percentage.
Z
Zero-Interest Loan
A loan that does not charge interest for a certain period—used by some retailers or community organisations.